Don't be fooled with the poise, confidence and fluency of these professionals. I've been a trainer for America Online in Clark, Angeles City for five years and I could confirm there's certainly more than the glamorous outfits. This profession demands solid physical, emotional and mental composure.
Why we need physical strength: We are willing to work more than 8 hours a day and in flexible hours (double shifts or triple shifts, if necessary). Monday, I have a class on a graveyard shift. The next day, I'll work afternoon shift to catch up with morning meetings. The following days, I'll be required to work early morning to attend conference calls or queue brainstorming. On top of that crazy schedule, I have to finish collateral projects during my supposedly days off.
This line of work is mostly walk and talk. In Clark, the training office is in one building while the training rooms where we conduct classes are in the other building. At least an hour before my class, I walk from my office to the training room to prepare what I need. Yes, while we have maintenance helpers and Internal Computing (IC) support, it will always be the trainer's sole problem if the training room is unavailable or any necessary equipment (computer, projector, speakers, etc) is malfunctioning. So we have to be at least an hour early for our own convenience.
As soon as the participants enter the room, we start talking to check the attendance, distribute modules and energize the class before the discussion proper.
We don't have the opportunity to sit down all the time regardless of the class size. When having individual activities, trainers should walk around the room to address problems and answer questions. During group activities, on the other hand, we walk from one group to another to make sure they're on the right track and they aren't just chatting about showbiz personalities or latest gadgets.
We provide 15 minute breaks for the participants every two hours of the training to freshen up and quickly grab something to eat. Most of the time, these breaks are useful for trainers to prepare the activity for the next topic.
After the class, we again walk around the room to ensure cleanliness of the area and at times, we may need to talk to participants who have issues concerning the topics discussed. And then complete some administrative work like tracking data and reports.
To be continued...
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