Friday, April 17, 2009

Hilton Hotel Petaling Jaya - A Review

Hilton Petaling Jaya
No 2 Jalan Barat, Petaling Jaya, Malaysia 46200

What I like about it:
Two things I enjoyed about this hotel - Breakfast and Swimming Pool! Morning breakfasts are great with a wide range of food and beverages at Paya Serai Restaurant (Ground Floor). The lights and food presentation add appeal to the place. The swimming pool was also fabulous.

What needs to be improved: My check-in experience wasn't that good. The front desk lady was giving me a room that I'll share with another business traveler. I specifically mentioned that I have a reservation and I don't need to share a room with a total stranger. She doesn't speak English well although she's trying to be as courteous as she can.

Also, the room quality is fairly average. The bed is just okay. The marble bathroom simple (no bathtub). The television is small and old, no DVD and there are limited international channels (mostly local). Although the lobby and restaurants are elegant, I was expecting a newer and more extravagant hotel.



My ratings for this hotel are:
3 of 5 = Check in / front desk
4 of 5 = Quality of Service
4 of 5 = Value for Price
4 of 5 = Rooms (Bathroom, Kitchen, etc.)
4 of 5 = Cleanliness

Monday, April 13, 2009

Being a Call Center Trainer (Part 3)


Why we need mental composure: If you want to be a trainer, be ready for tons of feedback and criticisms from both your internal and external clients. As the saying goes, you can't please everyone.

No matter how hard you prepare for every class, there will always be unavoidable mistakes or "not so good" interactions with your participants. As adult learners who are full of life experiences, the trainees may question your job knowledge or even your credibility to teach the topic.

The key here is to view feedback as a gift. You can either use it or file it. If you think the feedback will make you a better trainer, then use it by all means. But if you think that the feedback will not give you an advantage, then file it.

There were several times when the client provides me information in the morning and wants me to deliver the training in the evening. That gives me less than seven hours to study the information, come up with a neat module, check for an available training venue, coordinate with team leaders, notify the participants, prepare for the discussion itself and conceptualize a training agenda that would differentiate it from my previous classes.

Believe it or not, in spite of all these somewhat baneful experiences I've shared, my heart will never tire of training or teaching people. I find a sense of unexplainable joy when I teach. And what makes it even more beautiful is when I see my trainees evolve and become better with what they do, because of me.

Being a trainer is no joke.

Being a trainer is a phenomenal privilege.

Being a trainer made me a stronger person.

I have no regrets or whatsoever for burning the candle at both ends. I love being a trainer and the passion for teaching will forever be in my heart.

Saturday, April 11, 2009

Watermelon Eyes

I couldn't believe my (watermelon) eyes!

Friday, April 10, 2009

There is hope

Whatever troubles you may be having right now, believe with all your heart that the Lord will fill your life with abundant love and blessings.

In the midst of your life's turmoil, come home to the peace of certainty. Certainty that the difficult road will soon be over and a new grace will touch your life.

Easter Day is God's way of telling us that there is hope in every problem. The Lord will shine above darkness and will bring us relief and healing.

Happy Easter to everyone!

Saturday, April 4, 2009

Being a Call Center Trainer (Part 2)

Why we need emotional composure: We live the life of big celebrities like Angelina Jolie and Brad Pitt in some ways. No matter how exhausted or uninspired we feel, we need to put on our best smile and be a perfect role model in front of the class.

A slight fever is not enough reason to miss the class. When we feel down and lonely, we find every single strength in ourselves and deliver world-class training. I remember a pregnant colleague while being rushed to the hospital was giving me instructions on what to do with her class. When we roll out policies or guidelines that we personally feel inappropriate for trainees, we have to set aside our own judgment and encourage the class to understand the importance of the issues presented.

As trainers, we have to also be self-motivated as there are no constant recognition (and sometimes even management support) in this profession. We look at the positive side of every opportunity that comes our way and use the challenges to improve our craft.

To be continued...

Recipe: Tinolang Manok (Chicken Ginger Soup)

This recipe is a sure delight to most Filipinos. It has been a popular local dish as it was even mentioned in Chapter Three of Dr. Jose Rizal's Noli Me Tangere. The novel, Noli Me Tangere, was written in 1884 and Rizal is the country's national hero.


What you need to prepare:

-casserole

Ingredients:
-1 whole chicken, cut into small serving pieces
-1 small ginger, peeled and sliced
-1 small garlic, crushed
-1 medium onion, chopped
-2 tbsp patis (fish sauce)
-2 medium sayote (chayote squash), peeled and cut into serving pieces
-sili (chilli) leaves
-1 tbsp canola oil
-1 liter of water
-dash of salt

Let's start cooking!

1. Heat canola oil in a casserole. Saute garlic, onion and ginger until it produces an aromatic scent.

2. Add the chicken pieces to brown the meat lightly.

3.Season with patis and a dash of salt. Then pour water and cover for about 15 minutes.

4. When the chicken is half done, add sayote. Simmer over medium heat for 7-10 minutes.

5. Stir in sili leaves just before serving.

Serve with love!

NOTES:

1. Be careful not to overcook the vegetables.

2. You can also use raw papaya instead of sayote, and malunggay leaves instead of sili leaves.

Friday, April 3, 2009

Sudoku Champ in the Making

My niece who is fifteen months old begins scribbling and enjoying the exploration of the Sudoku world. As a start, she can count one, two and three. :GRIN:

Thursday, April 2, 2009

summer and watermelons

Our summer meal as a family is not complete without the crisp, cold, and juicy watermelon. I guess summer and watermelon are inseparable especially if you're living in a tropical country such as ours.
Other than the water content, the beautiful red watermelon is filled with high concentration of lycopene and some of nature's antioxidants. It is packed with Vitamin A, Vitamin C and Vitamin B6. Everything about it is healthy so obviously, eating watermelon to quench the summer thirst is a safer than taking energy drinks.

A stroll around the city will show you several fruit stalls. I usually buy from Beth's Pakwan (which means watermelon in Tagalog) along Don Bonifacio Avenue. If you're from Balibago and going to NLEX/Angeles Municipal Hall, the store is after Caltex Gasoline Station.

So eat up and take advantage of the nutritious, bright red watermelons this summer. I'm actually enjoying a big slice right now. Happy watermelon slurping!